Every returning student, faculty member and employee got a notification over the summer about resetting their WebDMC password. While this is extra security, it might take some getting use to.
Viking Key is a new feature Del Mar introduced this past summer. The college implemented the password change management system to better protect students’ and staff’s data.
Students, faculty and staff must reset their passwords every 120 days or they will be locked out from their WebDMC and Canvas accounts. Students will receive an email with a direct link to Viking Key to facilitate the password change. The password requires some complexity and if it lacks it then “lockouts” occur.
“I was locked out of my canvas class because of the password and since no one works on the weekends I was stuck. … I called Help Desk on Monday and got it taken care of,” said Ignacio Perez, a Del Mar student.
According to Denise Simpson, interim director of Operations & Programming, students are sent emails to their Del Mar College accounts many days in advance of the expiration of their password.
“Once the student has attempted too many times the student must contact the Help Desk or visit the Viking TecHelp in the Harvin Center on the East campus to have their password reset,” Simpson said.
If students do lock themselves out, they can visit the Viking TecHelp in the Harvin Center at Del Mar’s East campus from 9 a.m. to 2 p.m. Monday through Thursday.
“We are planning on starting something similar on the West Campus so students don’t have to travel to the East Campus to get help,” said Gilberto Longoria, a Help Desk worker.
If students or staff need any help with their WebDMC or canvas accounts, the Help Desk is located at the MultiService Building and is available from 7:30 a.m. to 5 p.m. Monday through Thursday and 7:30 a.m. to 12:30 p.m. on Friday for walkins. The Help Desk is also available by phone from 7:30 a.m. to 7:30 p.m. Monday through Thursday at 361-698-1300.